FAQs

Alfa is a Financial and Monetary intermediary in the U.A.E. licensed to conduct intermediation in dealing in currencies, as well as, intermediating in money market transactions in the United Arab Emirates by the Central Bank of the U.A.E. We specialize in providing our clients with access to high quality online trading services.

Alfa Financial is Licensed and Regulated by SCA who regulates all financial services activities conducted in and from within the United Arab Emirates. We strictly follow all financial services regulatory and registration legislations that apply to our company.

All of the products and clearing firms we allow to be marketed to our potential customers are strictly vetted by us and approved by the Central Bank of the U.A.E. in order to help safeguard the public against any illegal and/or unauthorized financial services business operating in and from within the United Arab Emirates.

Before you can start trading, you need to open a free practice account with us and download our demo trading platform AX1 Trader Demo. To open your account, please visit https://www.alfafinancials.com/platforms/demo-account.php

A Clearing Firm works with the exchanges to handle confirmation, delivery and settlement of transactions. It is their responsibility to ensure that executed trades are settled efficiently within a specified period of time.

Potential customers are highly recommended to practice their trading skills with virtual money on AX1 Trader Demo, for at least a month, before starting to trade in a live account with real money. Each user gets virtual $25000 on account opening and this virtual money can be used for practicing for a period of 30 days.

Do not become a client of Alfa Financial until you have completely read, understood, and acknowledged how to use our trading platforms. If you do not completely understand some of the information, you may consult an advisor of Alfa with specific queries.

You can trade 24 hours a day, 5 days a week from Sunday 9PM to Friday 9PM.

We require an initial deposit of $5000 to open a live trading account after you have completely read, understood, and acknowledged how to use our trading platforms by using AX1 Trader Demo. If you want to open an account please go to https://www.alfafinancials.com/platforms/open-an-account.php and follow the steps there.

Live Trading accounts are usually set up within 1 business day, once all the forms are filled and submitted along with the supporting documents.

No, opening accounts through Alfa is free.

We have a very attractive affiliate program providing an opportunity for our customers and locally licensed third-parties to make sizable commission earnings.

Alfa has very strict 'one person one account' policy. No matter if an account is in good standing or is cancelled or closed, we do not allow same person to hold two different accounts. If our administration system detects there are multiple accounts registered by the same person, such account holders will be required to provide supporting documentation. In case there are violations of this policy, Alfa may block any access to such users. This policy was introduced as a response to many related misuses Alfa has experienced in the past.

All client deposits are handled by the approved clearing firms. All transactions are handled the day they are received; however, transaction time also depends on the processing time required by the depository bank.

No. Only transfer of funds from accounts that carry the same name as the client's are accepted by the Clearing Firms.

You can withdraw your funds whenever you want. For security purposes, withdrawal process is never automated, for, it takes up to 3 days to clear but it usually clears within 24 hours.

In order to trade with Alfa, you have to download the respective software of our clearing member from our website. There is no other way to trade.

Supported operating systems:

• Windows 8
• Windows 7
• Windows 7 SP1
• Windows Server 2008 (not supported on Server Core Role)
• Windows Server 2008 R2 (not supported on Server Core Role)
• Windows Server 2008 R2 SP1
• Windows Server 2003 SP2
• Windows Vista SP1 or later

Each and every transactions encountered from the Alfa Financial software gets encrypted before it is communicated to the server and gets decrypted only through the server. And each product of Alfa Financial possesses a unique key, which is the gateway to communicate the server, so none other than the authorized Alfa Financial products will be able to communicate with the server.

Send us your comments, suggestions and any additional questions you might have about Alfa services or any of its features.